Cancellation Policy

If you need to cancel your session, this may only be actioned via the app. Go to the active tabs on the home page and you will be able to cancel a session through there.

If you have redeemed a session using a pack, you will have 4 hours prior to the start time to cancel. If you cancel within this timeframe, your session will be re credited to your account. If you cancel with less than 4 hours to go, unfortunately your session will not be re credited and you will be charged. all pay as you train sessions operate on an eight hour window for cancellations.